1. Information We Collect

When you use our Energy Savings Estimator or contact us, we may collect the following information:

• Full name
• Phone number
• Home address and ZIP code
• Average monthly electric bill amount
• Government assistance status (if voluntarily provided)
• Photos of electric bills (if voluntarily uploaded)
• Device information and browser type
• IP address and general location data

2. How We Use Your Information

We use the information we collect to:

• Provide you with an estimated electricity savings calculation
• Connect you with an Echos Energy advisor to discuss your savings options
• Verify service availability in your area
• Process your enrollment if you choose to switch to Echos Energy
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Our authorized energy advisors who help you complete the enrollment process
• Utility companies as required for service switching
• Service providers who assist us in operating our website and services
• Government agencies when required by law or to verify assistance program eligibility

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure servers, and restricted access to personal data. Uploaded electric bill photos are stored securely and are only accessed by authorized personnel for savings calculation purposes.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and for advertising purposes. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data processing

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please call us at (580) 760-1342. We are available 24/7.